Privacy Policy

Last Updated and Effective Date: 2026/01/15

Introduction

Welcome to the “Privacy Policy” page. Lucid Insights Co., Ltd. (hereinafter referred to as “We/we”, or “Us/us” or “Our/our”), incorporated in Taiwan and operating through the Website https://lucidinsights.co/, is committed to protecting your privacy.

When you access and use our Service(s) (including our Meta service integration solutions) or the Website, you trust us with your data, including personal data. In this Privacy Policy, we describe our practices with respect to your data. By reading the Privacy Policy, you will get to know what data we collect, how we use it, and what rights you have in relation to it. Please take some time to read through it carefully.

What personal data do we collect about you?

The personal data that we collect depends on the context of your interactions with us and the Service(s). In brief, we collect the personal data that you voluntarily provide to us, primarily through manual contact forms, emails, or direct consultations. This includes:

  • First Name;

  • Last Name;

  • Email Address;

  • Payment Information (when a transaction occurs);

  • Consultation Data: Information you voluntarily provide to us during our manual setup process or consultation to enable the Service integration.

You may modify your personal data by contacting us directly. If we publish your review or feedback of our Service(s) in the form of testimonials on the Website, we may use your first name, last name, or feedback content. We will generally obtain your consent before posting such testimonials.

What data is automatically collected when you access or use our Service(s)?

Some data that we collect about you does not reveal your personal identity. This is called non-personal information. Such data is automatically collected by our servers when you visit, use, or navigate the Website. Such data may include:

  • IP address;

  • Website access times;

  • Browser type and language;

  • Operating Systems (OS) running on the user’s device;

  • Page interaction information.

This data is primarily needed to maintain the security and operation of our Service(s) and for our internal analytics and reporting purposes.

For what purposes do we process or utilize your data?

  • To facilitate the provision of our Meta service integration and consulting services;

  • To fulfill and manage your orders or contracts manually processed by our team;

  • To contact you by email regarding the Service(s), updates, or necessary communications;

  • To protect our Website and prevent fraud;

  • To enforce our terms, conditions, and policies;

  • To respond to legal requests and prevent harm;

  • For other business purposes, such as evaluating and improving our Service(s).

What is the legal basis for processing your personal data?

We may process personal data under the following conditions:

  • Consent: You have given your consent for processing personal data for one or more specific purposes.

  • Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you (e.g., providing the integration service).

  • Legal obligations: Processing is necessary for compliance with a legal obligation.

  • Legitimate interests: Processing is necessary for the purposes of our legitimate interests (e.g., security, business improvement).

Will your data be shared with anyone?

We only share your data with your prior consent, to comply with laws, protect your rights, or fulfill our business obligations.

Service Providers: We may share your data with third-party service providers, vendors, or agents who perform services for us or on our behalf and require access to such data to perform such services. These may include hosting services, email delivery services, and payment processing services. We ensure these parties comply with strict data protection standards.

Legal and Business Transfers: We may disclose your data where we are legally required to do so (e.g., court orders). We may also share or transfer your data in connection with any merger, sale of company assets, or acquisition of our business.

Do we use Website analytics?

We reserve the right to use third-party website analytics tools (such as Google Analytics or similar services) to monitor and analyze the use of our Service(s). These tools help us understand user behavior and improve the Website.

How long do we retain your data?

We retain your data continuously for as long as necessary to provide the Service(s) to you and comply with our legal obligations. Since our service involves manual integration and ongoing support, we retain client records to facilitate future assistance. You may request deletion of your data by contacting us at contact@lucidinsights.co.

How do we secure and protect your data?

We take due care to protect your data. We maintain physical, electronic, and procedural safeguards. The data you provide to us is stored on secure servers (or secure cloud storage utilized for our manual operations). We implement SSL security to protect data transmission. However, please remember that no transmission over the internet is 100% secure.

Do we use cookies and Tracking Technologies?

Yes, we may use cookies and similar tracking technologies.

Cookies are small pieces of data stored on your device. We use them to improve our Service(s) and your experience. We may use the following types of cookies:

  • Necessary Cookies: Essential for the Website to function.

  • Functionality Cookies: To remember your choices (like language).

  • Tracking and Performance Cookies: To track traffic and usage patterns.

Remarketing and Advertising: We reserve the right to use remarketing services (such as Meta Pixel, Google Ads, etc.) in the future. This means that after visiting our Website, you may see advertisements for our Services on other websites or social media platforms. These services use cookies to serve ads based on your past visits to our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service(s).

International Data Transfer

Your data is processed at our operating offices in Taiwan. If you are accessing the Website from outside Taiwan, please be aware that your information may be transferred to, stored, and processed in Taiwan where our central operations are located. By using our services, you consent to this transfer.

Children's Privacy

We do not knowingly collect personal information from children. If you are a minor in your jurisdiction, you must have the permission of your parents or guardians before accessing or using the Service(s). If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information.

Your Rights (GDPR & General)

Regardless of your location, we respect your privacy rights. You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any incomplete or inaccurate data.

  • Request erasure of your personal data ("Right to be forgotten"), subject to legal retention requirements.

  • Withdraw consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us at contact@lucidinsights.co.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at: Email: contact@lucidinsights.co